Cancellation & Refund Policy

1. About this policy

This Cancellation & Refund Policy applies to paid OpenScholar Scholar subscriptions provided by DVS Analytik, Ahikaura, Chandauli, Uttar Pradesh, India.

This policy should be read together with the OpenScholar-Web Terms of Service and Privacy Policy.

2. Recurring subscriptions

OpenScholar Scholar is a recurring subscription. Depending on the option selected at checkout, the subscription is billed monthly or annually.

The applicable subscription price, billing frequency and other relevant payment information are displayed before checkout.

3. Cancelling a subscription

You may request cancellation of your Scholar subscription using the subscription-management controls made available through OpenScholar-Web.

Where cancellation is scheduled for the end of the current billing period, your Scholar access will normally continue until the end of that already paid period.

Once cancellation becomes effective, the subscription will not be intended to renew for another billing period.

4. Cancellation does not automatically mean a refund

Cancelling a Scholar subscription does not automatically entitle the subscriber to a refund for the current billing period.

Because Scholar access normally continues until the end of the already-paid billing period, unused portions of a monthly or annual subscription are not ordinarily refunded on a prorated basis.

5. Refund request period

A refund request relating to a particular subscription charge should normally be submitted within 7 days from the date of that charge.

Every refund request is subject to review and approval under this policy, except where a refund or other remedy is required by applicable law.

6. Circumstances in which a refund may be considered

Subject to verification, DVS Analytik may approve a full or partial refund where appropriate, including in circumstances such as:

• the same subscription charge was duplicated because of a payment or technical error;
• an incorrect amount was charged;
• a payment was collected after a cancellation had already become effective because of a verified system or payment-processing error;
• payment was successfully collected but paid Scholar access was not provided because of a failure within OpenScholar-Web and the problem could not be reasonably resolved;
• another verified billing error occurred for which a refund is an appropriate remedy; or
• applicable law requires a refund or other consumer remedy.

7. Accidental purchases and change of mind

A subscription purchased accidentally or a request based solely on a change of mind does not automatically qualify for a refund.

DVS Analytik may review such requests individually. In assessing a request, relevant circumstances may include the timing of the request, whether Scholar features have already been used, the extent of such use, and any other relevant billing or technical circumstances.

Substantial use of paid Scholar features before requesting a refund may be taken into account when determining whether a discretionary refund is appropriate.

8. Situations ordinarily not eligible for a refund

Except where required by applicable law or justified by exceptional circumstances, refunds are ordinarily not provided merely because:

• the subscriber changed their mind;
• the subscriber forgot to cancel before a scheduled renewal;
• the subscriber did not use all available Scholar features;
• the subscriber used the service for only part of the billing period; or
• the subscriber no longer requires the service after the billing period has started.

9. How to request a refund

To request a refund, contact DVS Analytik at:

suryakantmehta39@gmail.com

Please provide the email address associated with your OpenScholar account, the relevant transaction or payment reference where available, the date of payment and a brief explanation of the reason for the request.

For security, please do not send card numbers, CVV values, passwords, OTPs or other sensitive payment credentials by email.

10. Review of refund requests

Refund requests may be reviewed against OpenScholar account records, subscription records, payment-provider records and relevant service-usage information where reasonably necessary to verify the request.

Additional information may be requested where reasonably necessary to verify the transaction, account ownership or circumstances giving rise to the request.

11. Approved refunds

Where a refund is approved, it will normally be initiated through the original payment method or the applicable payment provider.

The time required for an approved refund to appear in the subscriber's account may depend on the payment provider, bank, card network, UPI service or other financial institution involved.

12. Failed or pending transactions

A failed, pending or reversed payment is not necessarily a completed OpenScholar charge. Such transactions may be subject to processing or reversal by the payment provider or financial institution.

Users should contact us if a payment appears to have been collected but Scholar access has not been activated within a reasonable period.

13. Payment disputes and chargebacks

If you believe a charge is incorrect, please contact DVS Analytik first so that the transaction can be reviewed and, where appropriate, resolved.

Nothing in this policy prevents a consumer from exercising rights available through their payment provider or under applicable law.

14. Consumer rights

Nothing in this policy is intended to exclude, restrict or waive any mandatory consumer right or remedy that cannot lawfully be excluded under applicable law.

15. Changes to this policy

This policy may be updated to reflect changes in OpenScholar-Web, subscription arrangements, payment processing, legal requirements or business operations.

The current version will be published on this page together with its latest update date.

16. Contact

Operator: DVS Analytik
Owner: Suman
Address: Ahikaura, Chandauli, Uttar Pradesh, India
Support & Billing Contact: suryakantmehta39@gmail.com